It is our mission at Keils Clock Shop to provide superior customer service during every phase of the order process. To ensure the lowest possible price, some clocks are shipped direct from the manufacturer. We place every order as quickly as possible to ensure the customer will receive their clock as soon as possible. Once your order is processed, we will be unable to cancel it. If you would like to return your order, please refer to our return policy. Orders that are refused by the customer will be subject to all shipping, insurance, and (if applicable) manufacturer restocking fees.